Ordering And Shipping
How to order
We accept all major credit cards, wire transfers, money orders and checks. Checks must clear before we release shipment.
In-stock items ship from our Santa Fe warehouse by FedexGround or UPS, generally within 48 hours. Back-ordered and custom items will ship from Thailand with a shipping window to the United States of 6-8 weeks for most items. We will alert you as soon as possible by email or telephone if any item you've ordered will be delayed. If you need expedited shipping or have any other questions, please contact us at 800 641-0137.
We gladly accept orders from our friends outside the U.S. Canadian orders are shipped from the Santa Fe warehouse, with applicable customs charges applied, depending on the product. Other orders are generally shipped from our Chiang Mai, Thailand warehouse. Non-US/Non-Canadian shipping charges will be 30% of the product value, up to 10 kg. in total weight, with a minimum shipping charge. For larger items, we can quote shipping on an individual basis. Depending on shipping region, we will fill out appropriate customs forms, but charges & tariffs are the responsibility of the buyer. We will provide tracking information, but the responsibility for receipt of the product after shipping is that of the buyer. We are happy to discuss shipping timelines and other questions with our customers, so an email with your phone number and a convenient time to call you will always be answered.