Ordering And Shipping

How to order

Orders can be made by
Calling our toll free number: 1-(800) 641-0137
Order online
                           Mail order form including payment method to
                           Eastern Serenity
                           PO Box 6460
                           Santa Fe NM 87502

Payment

We accept all major credit cards, wire transfers, money orders and checks. Checks must clear before we release shipment.

Shipping

Shipping and Handling Rates

Item charges of $100 and under (and all jewelry only orders) - $12.00
Over $100.01 (no extra charge for jewelry) - 12% of item total.
Shipping rates to Alaska and Hawaii may understandably vary from the above basic schedule.
In-stock items generally ship within 72 hours after the order is received. Some out of stock items may take up to two weeks. When the order is shipped, an email will be automatically sent with details including a tracking number.

All orders over $175 (after all applicable discounts are applied) will be shipped automatically free of charge until February 1, 2026.

Items in our collection that are not in the printed catalog (such as cushions and decor) may not be eligible for free shipping offers.

Rush Charges

We offer rush delivery in two to four days for an additional $15.95.
Expedited shipping is for in-stock items only and sometimes cannot be shipped to P.O. boxes. These rates apply to items under five pounds only.

Gift Wrapping

While gift wrapping for regularly priced jewelry is free, we only gift wrap these items upon request. If you would like certain items gift wrapped on an order, please tell a customer service rep on our 800 number or indicate on our website during checkout. We can only gift wrap jewelry.

Shipping

We ship by FedEx or the USPS depending on the size and destination of the package. Packages under about 5 pounds will be shipped by postal service and over 5 pounds will be shipped by FedEx.

If your order is more than $100 we will require a signature when delivered.

If you anticipate not being available to sign for a delivery, perhaps a secondary address can be chosen instead to prevent unnecessary delays. If the USPS is unable to reach the recipient to get a signature, the recipient will be responsible for then contacting the local US Post Office to reschedule delivery.

Backorders

Some items prove to be more popular than predicted. Unfortunately, due to their handmade nature, most of our items are carefully made by specialist artisans that cannot be rushed. However, we are also aware that some orders are primarily for gift giving and recognize the disappointment when friends and family can’t receive a gift in time for the special day. A customer service repsentative at 800.641.0137 will work through the details with you on these occasions.

Taxes and Tariffs

We currently collect sales tax for residents of New Mexico only. Our little company is so small that we fall under the minimums to collect sales tax for other states in which we do not have a physical presence. It is certainly possible for us to exceed those minimums at any time, thus we would start collecting sales tax for said other states. Until that day, no sales taxes are applied to purchases outside of New Mexico.

Our additional Tariff charge at checkout is due to the United States Government earlier this year imposing additional taxes on American companies importing products into our country. We decided to include the extra charge rather than raise our prices, as we know from experience that once raised, prices are usually never lowered once a crisis has passed. We prefer not to run our business this way. This year our imports (in addition to the normal import taxes) have been taxed an additional (constantly varying) amount ranging from 10% to 56%. As of this writing we are being charged 19% more on every single item than the customary congressional import taxes that have been in place for many years.

We collect the additional charge to offset these taxes - rather than raising our prices - because the percentages have changed several times, and possibly might end at any time. There is not a one-to-one relationship between the extra charge at checkout and our increased costs, as in many cases our additional costs are much more than the tariff charge at checkout. These charges are non refundable. Even if the current administration is forced to end, or even refund, these taxes - we simply wouldn't have the capacity to sue the government for said refunds, nor the ability to issue micro payments to all of our customers. If these tariff taxes are halted, we will remove the additional charge at checkout as our inventory costs gradually revert back to pre-tariff pricing.