Page 44 - JULY 2023 Catalog

How to Order Returns
Call our toll-free number 800.641.0137 or see www.easternserenity. Any return for reasons other than damaged, defective, or incorrectly
com for online ordering. To mail an order, please download an order shipped items can be sent back for a refund for up to 30 days after you
form from our website or call us and we will send one out. We accept receive it. All returns must be shipped to our PO Box by way of the
major credit cards or personal checks or money orders (with mailed USPS with a tracking number. Returns received over 30 days after
orders). After you order, an email will be automatically sent with order initial receipt by the customer will be accepted for catalog credit only.
details and a record of charges. We don’t have a fax number. You can exchange your order for other merchandise for up to 60 days
Shipping and Handling Rates after receipt and after that any purchase is no longer eligible for refund
Item charges of $100 and under (and all jewelry only orders) - $12.00 or exchange.
Over $100.01 (no extra charge for jewelry) - 12% of item total. Mailing Lists and Privacy
Shipping rates to Alaska and Hawaii understandably vary from the We occasionally make portions of our customer information available
above basic schedule. Please call for confirmed shipping charges. to selected organizations; if you wish to opt out of these exchanges or
Backorders unsubscribe from our catalog or newsletter mailings please call us.
Some items prove to be more popular than predicted. Unfortunately, If you no longer wish to receive our catalogs, call us and unsubscribe,
due to the handmade nature of our products, most of our items are and the best way to remove your name from all unsolicited mailings is
carefully made by specialist artisans that cannot be rushed, but we are to contact the Direct Marketing Association at the following web link:
also aware that some orders are primarily for gift giving and recognize www.dmachoice.org. We never share emails or telephone numbers.
the disappointment when friends and family can’t receive a gift in time Sizes and Fabric Care
for the special day. A customer service representative at 800.641.0137 The chart below details the measurements of our standard sizes.
will work through the details with you on these occasions. The women’s sizes reflect body measurements. These are normal
Rush Charges American sizes, similar to the majority of recognized retailers.
We offer rush delivery in two to four days for an additional $15.95. We assure you that, although we carry Asian styles, we are not using
Expedited shipping is for in-stock items only and cannot be shipped to Asian sizes. Our pictured models are about 5’7” for reference purposes.
P.O. boxes. These rates apply to items under five pounds only.
Catalog Prices SOME OF OUR AVAILABLE Up to Size Page
We strive to keep our prices steady over time; but shifts in currency PLUS SIZED ITEMS TOPS
exchange rates and the cost of raw material may compel us to change Chrysanthemum Jacket 22 4
these prices at any time without notice. All prices, descriptions and Chrysanthemum Top 22 5
typographical errors in this catalog are subject to correction.
We are only human after all. Nagano Blouse 22 24
Guarantee Tivoli Coat 22 31
Eastern Serenity stands behind the quality of everything we sell. Bretton Blouse 22 27
We offer a 100% guarantee (including shipping cost for replacement) Tajitsu Top 22 42
for damaged, defective, or incorrectly shipped items.
If the items were damaged in shipping, you must hold the original People's Uniform Top 22 39
packing materials and damaged merchandise for inspection by Lava Wave Tunic 24 53
the shipper, otherwise no claim, replacement, or refund can be Lava Split Top 24 55
honored as per FedEx policy.
Please notify customer service at 800.641.0137 within 48 hours of Serai Blouse 22 17
receipt that you have received damaged goods. We will then give you Kora Blouse 22 42
the return shipping information and work through the return details. Dorada Blouse 22 43
MICKEY Han Blouse 22 43
MEN’S SIZING CHART PANTS Up to Size Page

S M L XL XXL Chrysanthemum Casuals 22 4
CHEST 34-36 38-40 42-44 46-48 50-52 Nagano Slacks 22 24
Passat Pants 22 27
WAIST 28-30 32-34 36-38 40-42 44-46 Scan here to Lava Palazzos
NECK 14-14.5 15-15.5 16-16.5 17-17.5 18-18.5 shop Lava Bloom Palazzos 22 53
22
55
our mobile
SLEEVE 32 33 34 35 36 People Uniform Pants 22 39
Boho Harem Pants 22 36
Boho Fantasia Pants 22 48
WOMEN’S SIZING CHART
Boho Casual Pants 22 47
S M L XL 2XL 3XL Savanna Pants 22 49
4 6 8 10 12 14 16 18 20 22 24
CHEST 33.5 34.5 35.5 36.5 38 39.5 41 43 45 47 49

WAIST 25.5 26.5 27.5 28.5 30 31.5 33 35 39 41 43
HIPS 36 37 38 39 40.5 42 43.5 45.5 47 49 51
44 easternserenity.com 800.641.0137